Vista Outdoor is looking for a Cloud Administrator in Washington – Apply Here!

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**Job Description**

The Salesforce Marketing Cloud Administrator is responsible for the overall performance management of the Salesforce MC Platform. The administrator will work closely with organizational units, team leaders, and subject matter experts to identify, develop, and deploy new business processes to support our family of in-house brands.

This role is part administrator, part technical resource, and part Salesforce analyst. This role will focus primarily on the Marketing Cloud implementations and configurations of the platform according to business specifications, ensuring ease of use for users of any technical level to leverage. In addition to this, the Administrator will stay up-to-date on the platform’s new tools, capabilities, and updates and devise plans for how they can be utilized across our multiple business units.

+ Works in coordination with business units to understand platform requirements and advise on how requirements can best be accomplished.

+ Solicits, evaluates and configures complex journey builds, creates trigger/automation processes, and working parameters for Marketing Cloud compatibility to create seamless customer experiences across every touchpoint.

+ Monitors performance and maintains the Marketing Cloud system according to business requirements.

+ Execute all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.

+ Create and maintain API and data integration processes between Salesforce and other services.

+ Perform root cause analysis and resolution for all Salesforce Marketing issues.

+ Create and maintain Data Extensions and segmentation groups and track emails and develop relevant reports and dashboards.

+ Build internal technical & architectural documentation, manuals, and policies.

+ Upgrade Marketing Cloud system with new releases and models.

+ Troubleshoots issues and outages with Marketing Cloud or systems that connect to Marketing Cloud.

+ Manage all eCommerce email triggers and automations where applicable.

+ Assit our brands in the setup of journeys and automations that support their marketing needs

+ Configuration of SAP and other setup-intensive activities.

+ Attend weekly calls with brand teams to coordinate on campaigns and strategies which require SFMC support or implementation.

+ Be a main point of contact for all technical and administrative question that relate to SFMC and marketing infrastructure.

+ Work collaboratively and across different internal functional teams such as brand marketing, IT, Performance & Retention Marketing resources.

+ 3-5 years of in-house or agency experience on SFMC platform.

+ SFMC Administrator Certifications.

+ Executes at high level of technical expertise.

+ Expert with Salesforce Marketing Cloud operations.

+ Can educate and train brands on Salesforce Marketing Cloud.

+ Shows reliability and responsibility for brands including all ad hoc support requests.

+ Efficient in task organization; able to prioritize tasks based on need, severity.

+ Resourceful; can self-start on tasks.

+ Able to maintain and administrate Salesforce Marketing Cloud business units (Enterprise 2.0).

+ Strategize with brands on effective email communication from SFMC to customers.

+ Expert troubleshooting skills.

+ Attitude and aptitude towards change requests, implementation, troubleshooting.

+ Working with third parties and vendors.

+ Context Shifting a plus.

+ Additional SFMC required skills:

+ Ability to read & write SQl queries

+ Ability to read & write HTML/CSS for emails

+ Able to work with and produce code via Ampscripting

+ Able to work with Guided Template Language (GTL) using JSON data

+ Experience with Customer Data Platforms preffered

+ Expereicne with Mobile Connect (SMS messaging for marketing purposes)

+ Expected to be a SME on Email Studio & Automation Studio within SFMC

+ Expert at extracting data or building querys to pull insights from SFMC to guage platform and campaign performance

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

At this time, Vista Outdoor is closely monitoring the developments on the Occupational Safety and Health Administration (OSHA) COVID-19 workplace rule regarding COVID-19 vaccination or testing. You will not be asked any questions regarding these items during application.

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