Customer Service Relations Specialist-Contact Center.

Deal Score0
Deal Score0

Website SAP

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together1-on-1 mentorship, training and advice to help users land their next job. Pay only if you succeed in getting hired and start work at a high-paying job first. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused workAd:

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We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from Apply now!PURPOSE AND OBJECTIVESThe SAP IES CS CTG Contact Center Technologies team provides worldwide support for SAP’s contact center design and operations based on Sinch’s Contact Pro Omnichannel cloud solutionAd:

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The Contact Center Technologies team specialists support and manage new communication technologies and ensures a rock solid, high quality and reliable service for our internal Lines of Business (LOB) to enhance the productivity of SAP employeesWithin our team, we practice a trust-based working model1-on-1 mentorship, training and advice to help users land their next job. Pay only if you succeed in getting hired and start work at a high-paying job first. If you need to work flexibly, you can do so given your manager’s supportAd:

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agreementEXPECTATIONS AND TASKSDo you like to work with people in a very dynamic environment? How about being challenged by the latest technologies? Would you also enjoy working within a virtual international team, which provides opportunities to deliver innovation and solve complex problems? Then this position is perfect for you We are fully committed to delivering the right mix of collaboration services to SAP’s workforce to enable their successAs a member of our team, you will:Be located and work from within SAP headquarters office in Newtown SquareDetect, address and resolve complex issuesAnalyze and provide professional recommendations on non-standard itemsShare best practices and lessons learned and leverage them for future enhancementsAssist in monitoring service quality and preparing service reportsBe able to also explain complex scenarios with simple words and also be able to assist and train end-users/agents if this is requiredWork with design team on strategies that helps meet customer needsEDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIESRequired skillsUniversity or Diploma degree in Information TechnologyExcellent interpersonal skills – communicating with others, problem solving and decision makingPositive attitude, sociable, a team player who is service orientedAbility to work without supervision and take ownership of assigned tasksStrong analytical capabilities and process thinkingProject management skillsProven ability to work in a virtual team environmentDecision making – Demonstrate accountability and commitment by preparing decision-making processHighly motivated, can-do attitude and result orientedStrong team player, experienced in working with virtual and international teamsStrong oral and written communication and presentation skillsWillingness to accept additional responsibilitiesExcellent in English, both written and verbalPreferred skillsFamiliarity with Contact Center Enterprise technologyWorking knowledge of networking technologiesWORK EXPERIENCEMinimum two years of experience in contact center operations/administration teamsWe build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves At SAP, we build breakthroughs, togetherWe win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better and more equitable worldSAP is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sapcomFor SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational TrainingEOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disabilityRequisition ID: 355649 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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