Cloud Tools Administrator

Deal Score0
Deal Score0

Website Neustar Security Services

About Neustar Security Services

At Neustar Security Services (NSS), you have the power to be your authentic self, to be curious, to run with your idea, and to celebrate a good day1-on-1 mentorship, training and advice to help users land their next job. Pay only if you succeed in getting hired and start work at a high-paying job first. Our solutions secure your digital presence against risks and downtime while leaving you open for opportunities, ensuring your customers enjoy consistent, uninterrupted, quality interactionsAd:

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We are growing fast, and we are looking for smart, motivated people to join our team

Location: Onsite Sterling Virginia

Summary of Position

Neustar Security Services (NSS) is looking for a Service Desk Technician with expertise in administering Cloud Services like Microsoft 365, Jira, Confluence, Service Desk Plus, Slack and othersAd:

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Administration includes configuration, account management, monitoring, and working with Cloud providers to manage upgrades

This role supports the NSS Service Desk and will require shift coverage and participation in off hours on-call rotation1-on-1 mentorship, training and advice to help users land their next job. Pay only if you succeed in getting hired and start work at a high-paying job first.


Service Desk will be responsible for end-to-end Management and Administration of all IT operations, including the following functions:

Support interface for all internal NSS Technology Services, providing support for the services in the Service Desk Scope and coordinating with third parties to support all remaining servicesAd:

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Service Monitoring for performance, quality and capacity, proactively identifying and resolving user issues

Corporate network support, including corporate VPN and network maintenance for NSS Corporate offices

Device Support, including laptops, mobile phones, printers and virtual TeleConference hardware, including patch management

Laptop and Mobile Software Support, including installation, configuration, troubleshooting and removal

Identity/Account Management, including user onboarding/offboarding, password rotation and role/persona maintenance activities

Liaison with Corporate Security Operations Center to proactively detect and resolve individual user security incidents

Support individual user data protection and backup

Documentation, including but not limited to process flows, service design, integration design, Service Desk standard operating procedures and user Guides

User training and education


Bachelor’s degree and 3-5 years of prior experience in Service Desk support and Cloud Tools Administration Specific skills include:

Required – Microsoft 365 administration – Azure AD, Exchange/Outlook, Teams, SharePoint, OneDrive

Atlassian administration – Jira, Confluence

Slack administration

API integration fundamentals

ITSM fundamentals – ITIL change, incident and problem management

Service Delivery fundamentals – monitoring, capacity planning, license management

Excellent communication skills, both verbal and written

Ability to provide technical support to in office and remote workers

Ability to create written user documentation that non-technical users can follow

Desktop support – Windows 10/11, MacOS, iOS, Android

support operating system configuration and updates

Support installed software on all 4 platforms

Internet connectivity – wifi, IP addresses (DHCP/static), desktop firewalls, routing, switching

Peripheral management – storage, printers, virtual teleconference systems

Account administration – single sign on, roles & permissions, password management, multi-factor authentication

Reporting – ability to analyze data and create reports using Excel or other analytical tools

Additional Information- Is this you?

Take ownership

Demonstrates initiative

Drives for continual improvement

Curious – investigates modern technologies

Does not accept the status quo

Total Rewards

At Neustar Security Services, we are committed to the growth and development of our employees whose individual skills, curiosity, and passion for their work, contribute to the overall success of our business Our core values (Accountability, Collaboration, Transparency, Resilience, and Respect) are the driving force of our culture across our locations around the globe We offer our employees a comprehensive benefits package including health, dental, vision, long term and short-term disability coverage, flexible time off, parental leave, life insurance and perks such as tuition assistance, company discounts, community service events, swag and much more! We are all learning and creating together; and having some major fun along the way JOIN US! We cannot wait to meet you!

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