Fulltime Cloud network Engineer openings in Chicago, United States on September 16, 2022

Senior Network Engineer (Hybrid) at Access One Inc.

Location: Chicago

Senior Network Engineer (HYBRID)

Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve along with their business. Our custom-tailored solutions can be delivered modularly, or as a complete, end-to-end service, providing an unrivaled level of accountability for our clients’ communications, managed IT and cloud-based services. Access One’s services give businesses back their time and increase their productivity. Our clients’ success is our success.

Why a Career at Access One
An opportunity to grow your career and expand your knowledge in a Hybrid Work Environment
Professional development and growth through continual learning
Recognition of all your accomplishments, large and small
A chance to relax and enjoy your co-workers at company events
Access to health programs such as gym membership incentives
Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning
Volunteer and donation opportunities to help improve our community
What you will do

The Senior Network Engineer will work directly with our MSP Clients for all related implementations, installs and/or migrations of the functional network infrastructure based on client requirements. You will mentor a team of engineers to troubleshoot and optimize client-related networks In this role, you will exhibit excellent problem-solving skills and have a thorough knowledge of network administration and architecture.

Job Responsibilities
Design, implementation, and support of wireless and wired networking technologies
Design, implementation, and support for storage solutions: SAN, NAS, and replication technologies (Veeam, Zerto)
Design, implementation, and support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless
Design, implementation, and support for Remote access solutions: VPN, Terminal Services, and Citrix
Communicate with all parties in a constructive manner to guarantee client expectations are met
Maintain awareness of all outstanding client pre- and post-delivery issues and provide status to clients as necessary
Drive problem investigations and resolution as required
Develop and maintain client related documentation
Manage the process of implementing change efficiently and effectively
Identify areas for improvement and make constructive suggestions for change
Continually seek opportunities to increase client satisfaction and deepen client relationships
Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions
Business awareness: specific knowledge of the client and how IT relates to their business strategy and goals
Involvement in the design and building of new services
Act as a mentor for those with less experience
Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
Who you are
Minimum of 7 years of experience in a similar role
ConnectWise Automate RMM/ConnectWise Manage PSA experience a plus
Knowledge of IT applications, processes, software, and equipment
Strong customer service skills
Skill in strategic IT planning
Skill in planning and preparing written communications
Interpersonal skills: such as communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Ability to work in a team and communicate effectively
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to work in a fast-moving environment

Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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For Remote Senior Network Engineer (Hybrid) roles, visit Remote Senior Network Engineer (Hybrid) Roles

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