Fulltime Cloud Administrator openings in Boston on September 12, 2022

Salesforce Marketing Cloud Administrator at Five Star Senior Living

Location: Newton

Location Information
Five Star Senior Living’s corporate headquarters are located in Newton, Massachusetts. Just 20 minutes outside of downtown Boston, the building features easy access to public transportation and the Massachusetts Turnpike.

Key Responsibilities

Summary:

Five Star Senior Living is seeking a Salesforce Marketing Cloud Administrator to be an integral member of our newly re-imagined and growing marketing team. The administrator will work closely with the marketing team and business divisions and be responsible for building customer journeys within Salesforce and Marketing Cloud while optimizing Marketing Cloud’s automation tools for various digital marketing channels. The successful candidate will have a record of success in executing campaigns leveraging marketing analytics from the Salesforce Marketing Cloud and Sales Cloud.

Responsibilities:

Support the enterprise-wide implementation of Marketing Cloud
Provide technical leadership and system oversight to ensure system stability and integrity for the Marketing Cloud instance
Act as the subject matter expert on marketing automation responsible for maintenance and enhancements
Create complicated, multi-touch customer journeys to deliver on business goals
Create automated and integrated marketing campaigns using automation studio, data extensions and Audience Builder
Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce Marketing Cloud functionality
Manage and adjust Marketing campaigns to ensure they are delivering against targets
Provide support and act as point of escalation for teams using Marketing Cloud
Handle administrative functions, including development of reports and dashboards, workflows and other routine tasks
Interface directly with customers, team members, IT colleagues, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options
Proactively suggest process and system improvements to drive more value from the Marketing Cloud solution
Create and maintain a comprehensive library of documentation (functional and non-functional) and publish to end users for access and viewing
Partnering with IT, manage updates to Marketing Cloud and system maintenance procedures on a periodic basis to remain compliant with standards

Requirements:

Excellent Marketing Cloud skills, as well as communication and customer service skills, are required to be successful in this position.
Exceptional project management skills with ability to manage demanding deadlines, handle and prioritize simultaneous requests, and manage multiple stakeholders’ deliverables and expectations.
Experienced in hands-on design, prototyping, development, configurations, testing and other implementation activities
Excellent troubleshooting skills with the ability to analyze and resolve difficult problems quickly
Demonstrated aptitude for learning new technologies
Ability to effectively communicate technical concepts to other technical staff members as well as non-technical members of the organization
Strategic thinking
Ability to assess the impact of new requirements on and all upstream and downstream applications, systems and processes
5+ years email and digital marketing experience
2+ years of experience as a Marketing Cloud administrator
Admin (ADM201 and ADM211) and/or Salesforce Marketing Cloud Consultant certification preferred; other Salesforce certifications a plus
Datorama and Domo experience a plus

Shift/Hours
Daytime

Our Core Values

We Put People First
We Act With Integrity
We Mind the Business
We Listen, Then Act Decisively
We Work to be Our Best

Five Star Senior Living and Ageility are operating divisions of AlerisLife, a provider of an evolving portfolio of residential and lifestyle services to older adults who want to live life to the fullest. We are approximately 10,000 team members serving in 29 states as well as our corporate AlerisLife headquarters located outside of Boston. Together, we’re assembling a suite of best-in-class products and services to inspire joyful living in a growing range of settings.

About Five Star
The Five Star Senior Living division includes independent living, assisted living and Alzheimer’s/memory care communities across the United States. When you join Five Star, you become part of a family where you’ll be supported in your efforts, offered guidance in your career and celebrated for your unique talents. We’re a team of dedicated professionals who make it possible for older adults to live their healthiest, happiest and most fulfilling lives. We hope you can join us and be part of an amazing team!

EEOC
Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

Vaccine Requirements
Please note that AlerisLife and its subsidiaries require COVID-19 vaccination and/or proof of COVID-19 vaccination for all employees as a condition of employment, subject to medical, religious or other accommodations or exemptions required by law. We believe this requirement is vital to keeping everyone at AlerisLife and in our communities safe. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager.
Apply Here
For Remote Salesforce Marketing Cloud Administrator roles, visit Remote Salesforce Marketing Cloud Administrator Roles

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