Fulltime Cloud Administrator openings in Austin, United States on September 09, 2022

Staff Linux Systems Administrator – Federal at ServiceNow

Location: Austin

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re proud to be one of FORTUNE’s 100 Best Companies to Work For® and World’s Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Please Note:

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens or US naturalized citizens will be considered.

As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. This is an opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users! The Cloud Operations team is responsible for ensuring the availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams. You will be working closely with engineers and developers across the company.

What you get to do in this role:
• Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
• Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
• Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
• Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
• Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
• Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
• Troubleshoot database backup and restore failures as well as perform database migrations.
• Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.


To be successful in this role you have:
• The ideal candidate will have a strong background in systems administration and engineering, understanding of the components of cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers. Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable. Strong Linux expertise is a must.
• 6+ years experience with Linux (RedHat and/or CentOS)
• Working-level knowledge of one: Perl, Python, JavaScript
• Familiarity with MySQL, Oracle, MariaDB, or similar technologies; proficiency preferred
• Strong experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks.
• Familiarity with Networking Technologies such as routing, switching and load balancing. F5 and NGINX experience is ideal.
• Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable.
• Understanding of ITIL v3 framework and how it applies to incident, problem and change.
• Candidates must have good communication skills and work well in a collaborative team environment.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Apply Here
For Remote Staff Linux Systems Administrator – Federal roles, visit Remote Staff Linux Systems Administrator – Federal Roles


Elite Cloud Engineer at FATHOM5

Location: Austin

We are looking for an Elite Cloud Engineer to join our technical design team. This person will have extensive knowledge of all aspects of cloud architecture and design, and the ability to relay the utility and importance of implementing a cloud framework within an organization. You will assist our clients with the establishment of cloud-hosted products, infrastructure/environments, and policies. You will be the subject-matter expert to government leaders in establishing a world-class industry-competitive cloud infrastructure for uses ranging from DevOps to Model-Based engineering. We are looking for a curious, creative individual with a technical foundation who is naturally fascinated by the challenges and detailed work in enabling industrial automation and has the technical capacity to systematically express their problem-solving ideas in contributing to our mission to build Brilliant Machines. We would be thrilled to find a team member with prior Navy or Department of Defense (DoD) experience and the ability to translate technical expertise into a common language.

The Fathom5 Elite Cloud Engineer will:
• Translate project-specific needs into a cloud structure that will suit those needs and consider those needs in terms of resource usage and scalability
• Design the cloud environment from a holistic point of view, ensuring it meets all of the client requirements
• Carry out the deployment, maintenance, monitoring, and management tasks within this implemented cloud structure
• Oversee cloud security for the organization
• Complete the integration of new applications into the cloud environment
• Educate teams on implementation of new cloud technology and initiatives
• Be accustomed to everyday use of UNIX Terminal, Windows PowerShell, and other common CLI tools
• Ensure efficient, cost-effective, and secure use of the AWS Cloud in accordance with industry best practices
• Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues

The Fathom5 Elite Cloud Engineer will:
• Educate internal and Department of Defense teams on implementation of new cloud technology and initiatives
• Be accustomed to everyday use of UNIX Terminal, Windows PowerShell and other common CLI tools
• Ensure efficient, cost-effective, and secure use of the AWS Cloud in accordance with industry best practices
• Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues
• Manage technical debt for cloud-related projects

They will also have experience with two or more of the following:
• CI/CD experience
• Monitoring and logging experience with Prometheus or Grafana
• Experience in the creation, use, and orchestration of Docker containers
• Configuration Management with Terraform, CloudFormation, Ansible, or Puppet (we use Terraform, primarily)
• Database engineering experience (RDS, Redshift, or DynamoDB)
• Agile development experience
• Asymmetric/symmetric encryption experience (AWS KMS, FIPS-140, x.509, TLS)
The best candidates will have one or more of the following qualities:
• Prior U.S. Navy or D.o.D experience
• Active security clearance
• Technical writing skill

The Fathom5 Elite Cloud Engineer position requires:
• Programming expertise – Mastery of one or more statically-typed programming languages (Golang, Rust, C, or C++ preferred) with the ability to address advanced programming concepts. At least 2 years of Golang experience is highly desirable.
• Cloud and Container Clarity – Experience using services from Cloud Providers such as Amazon Web Servies, Googe Cloud Platform, or Azure, coupled with experience using containerization software like Docker and Kubernetes to run code in production
• Clear and effective communication – Written and oral communication skills sufficient to explain technical material to other team members and customers.
• Quick learning and problem-solving – The ability and desire to learn new technologies swiftly and enact decisive solutions in development.
• Passion – A natural disposition and passion for development as proven by an extensive portfolio of effective projects.
• Leads with initiative – The desire to lead by example through effective management skills and proactively addressing diverse needs on various projects.
• Team-first mentality – The ability and desire to work in a team environment, under ideal and non-ideal conditions.
• Startup Stamina – Fathom5 is changing the world at the intersection of industrial systems and advanced software. Sometimes changing the world requires long hours, standing for full days at events, and medical clearance for carrying computer equipment as well as occasional travel in support of our customers.

Ultimately, a top-tier Elite Cloud Engineer provides valuable support to the development team while continually improving their programming and Cloud Engineering skills.

The Fathom5 Elite Cloud Engineer is a senior position and will have these credentials:
• S. / B.A. from an accredited four-year university in Computer Science, Computer Engineering, or Electric Engineering with a CS focus
• 5 years experience in a professional business environment with leadership experience
• AWS Certified Solutions Architect Professional Certification
• Certified Kubernetes Administrator preferred

Apply Here
For Remote Elite Cloud Engineer roles, visit Remote Elite Cloud Engineer Roles


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